Facebook - Implementation Guide

How to enable Facebook Comments for merchants?

Step 1 : Click on Connect Facebook Business

Step 2 : Click on Login with Facebook / Continue as Username

Step 3 :  Select the FB Page linked to your Facebook Business Account, and click Continue

Step 4 : Select the Facebook Account and click Continue

Step 5 : Click on SAVE

Step 6 : Check COMMENT and click SUBMIT 

Note : 

1. Dependencies 
   • For Comments, the general Facebook Pre-requisites are applicabl
   • An Facebook Professional Account (either Creator or Business account).
   • A Facebook Page connected to that Facebook account.
   • Enable the setting Access to Messages in the Facebook account.
   • Steps: Settings > Privacy > Messages > Enable Allow Access 
   • Messages.
2. Limitations
   • Ability to initiate DM from the chat panel
3. User guide - How to access 
   • Using Comment on Chat Panel
     • On the chat panel, you will see Facebook Comments as a new Channel
     • The conversation thread essentially contain the post details on which the Comment has been made, the username and link to the post should you wishto go the post on Facebook.
     • Replying from here, will basically reply on the Comment thread in public on
       the Facebook post