Agent status helps to define the current state of an agent and monitor productivity for the team.This helps to configure ticket allocation rules for customer support team.
Steps to set up agent status -
- Click on Agent Status (https://kwikos.tellephant.com/settings/agent-status )
- Enter Status name and then the toggle for Ticket Assignment.
- The second toggle button makes the status live.
- Click on Save.
Refer Snapshot :
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article