In Kwik Engage, your Inbox is designed to display conversations that are actively engaged, helping your team focus on meaningful interactions. This article explains when a WhatsApp conversation becomes visible in the Inbox.
✅ When Does a Conversation Appear in the Inbox?
A WhatsApp conversation will appear in the Inbox only after the user sends a message to your WhatsApp business number.
Once the user replies:
The full message history, including all past outbound messages (like campaigns or automation flows), will be visible in the conversation thread.
Your team will have complete context to continue the conversation effectively.
❌ When a Conversation Won’t Appear
A WhatsApp conversation will not appear in the Inbox if:
Only outbound messages have been sent (e.g., via campaigns, automation flows, or API), and
The user has never sent an inbound message.
This ensures your Inbox shows only active, two-way conversations — keeping it clean and focused.
Summary Table
| Scenario | Will Conversation Appear in Inbox? | Will Full Message History Be Shown? |
|---|---|---|
| User sends an inbound message | ✅ Yes | ✅ Yes |
| Only outbound messages sent (no reply) | ❌ No | ⏳ Not shown until user replies |
Need More Help?
If you think a conversation should appear in the Inbox but isn’t, reach out to us directly from your Kwik Engage dashboard chat support, or email us at kes@gokwik.co. We're here to help!
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