How to setup the Instagram flows (DM or comments)?

Setting Up the “Price Please” Flow for Instagram & Facebook

To set up the key flows for Instagram and Facebook, one of the major automations is the “Price Please” flow. This is triggered when a customer comments on a post inquiring about product pricing using relevant keywords.

Step-by-Step Setup:
Step 1: Create the Flow
• Go to the Flows section and click on Create Flow.
• Trigger Type: Select Instagram.
• Instagram Trigger: Choose Comment – Price Please.

• Automation Type: Set to Marketing.

Step 2: Configure Filter 1
Product Linker Setup:
• In Filter 1, select the Product Linker option.
• Navigate to Posts, Stories, and Ads.
• Here, you can link up to 10 products for each post/story/ad.
• :warning: Note: This step is crucial—without linking products in Product Linker, the Instagram flow will not function.
Keyword Inclusion & Exclusion:
• Include Keywords: Add keywords that will trigger the automation (e.g., price, price please, etc.).
• Exclude Keywords: Add keywords that should not trigger automation (e.g., irrelevant or spammy terms you want to ignore).

Step 3: Set the Flow Responses
        •        Drag the Instagram logo node and connect it to the trigger.
• The first customer-facing message will be a Comment Reply such as:
“Hi! Thank you for vibing with us ?
        •        After the comment reply, the second message can be:
• A Direct Message (DM), or
• A Product Message
⚠️ Note: Due to Instagram’s limitations, you can only send either a DM or a Product Message—not both.
        •        Direct Message: Text-only message (e.g., pricing or basic info).
 • Product Message: Includes the product image and a clickable link to the product.