Email Onboarding Process on KwikEngage

To begin sending emails via KwikEngage, you’ll first need to complete the email onboarding process. This ensures that your domain is verified and authorized for secure, high-deliverability email communication.

Step 1: Share the Required Details

To initiate the setup, please provide the following details:

• Domain(s): The domain(s) you wish to send emails from.

• Email ID(s) & Sender Name(s): The specific email address(es) and corresponding sender name(s) that will appear in outgoing emails.

• Nature of Emails: Specify whether your emails will be:

  • Promotional – Marketing campaigns, triggered-based messages (e.g., cart recovery, reminders).

  • Transactional – Order updates, confirmations, or other customer notifications.

Once you share the above details, our team will configure your email sending setup on the KwikEngage platform.

Step 2: Domain Authentication (CNAME Configuration)

After Step 1 is completed, our team will share three CNAME records that need to be added to your domain management portal (e.g., GoDaddy) under the DNS settings section.

Adding these CNAME records authenticates your domain and allows emails to be sent securely via KwikEngage.

We will share detailed, step-by-step instructions to help you add these records correctly.