How to set up chat assignment logic?

KwikChat offers 2 options for chat assignment. These are Round robin chat assignment and chat assignment to master agent. 

Steps below to set up the logic -

1. Click on logic settings in the setup section (https://kwikos.tellephant.com/settings/logic-setting )
2. Toggle from inactive to active.
3. You would have 3 options with you now - 
   • Keyword basis: Tickets will be assigned to agents basis keywords such as help, support, edit, chat etc. 
   • Assign to Available Agent: If you have more than 1 agent on the panel and you want the chats to be assigned  in a Round and Robin manner, then you can select “ Assign to available agent”. 
     • In the fallback also you need to select “ Assign to any agent”.
       
   • Assign to Master Agent: If you have only one agent on the panel then you can select assign to master agent and click on save. 
     • If you want someone to be the master agent amongst all the agent then also you can select master agent. In this scenario every chats will be assigned to the master agent only and then the master agent needs to assign the chats manually to the child agent.