Template Creation:
Creating or updating templates is a crucial step in building effective order journey flows. Please follow the steps below to create any order journey templates:
Step-by-Step Instructions:
Login to the KwikEngage panel:
? https://kwikos.tellephant.com/Once logged in, navigate to Template Builder from the left-hand panel.
Click on New Template.
Fill in the template details as per your use case:
Template Configuration:
Template Name:
cod_order_confirmation
Category: Utility
Subcategory: Image / Video / PDF
Image: 800x800 or 800x1600 (JPG/PNG, < 5MB)
Video: MP4 format (< 10MB)
PDF: < 5MB
- Content of the Body:
E.g.
<<image>>
Hi {{name}}, ????♀
We have received your order *{{order_id}}*.
As this is a Cash on Delivery Order for *{{order_total}}*, we request you to please confirm it.??
<<QR buttons>> Confirm Order | Cancel Order
Footer Text (Optional):
You may include a one-liner like:Type “STOP” to unsubscribe.
Note:
This is mandatory for Marketing templates to prevent your number from being flagged or restricted by Meta.
For Utility templates, the footer text is optional and can be skipped.
Quick Reply Buttons:
Enable Quick Reply option.
Add the following button names:
Confirm Order
Cancel Order
Final Submission Steps:ng the template setup, click Submit.
The template will be sent for review by Meta.
To speed up the approval process, click the Fetch Latest button multiple times until the status updates.
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