How to create a WhatsApp template using QR buttons?

Modified on Wed, 30 Jul at 11:17 AM

Template Creation: 

Creating or updating templates is a crucial step in building effective order journey flows. Please follow the steps below to create any order journey templates:


Step-by-Step Instructions:

  1. Login to the KwikEngage panel:
    ? https://kwikos.tellephant.com/

  2. Once logged in, navigate to Template Builder from the left-hand panel.

  3. Click on New Template.

  4. Fill in the template details as per your use case:


Template Configuration:

  • Template Name: cod_order_confirmation

  • Category: Utility

  • Subcategory: Image / Video / PDF

    • Image: 800x800 or 800x1600 (JPG/PNG, < 5MB)

    • Video: MP4 format (< 10MB)

    • PDF: < 5MB

 

  • Content of the Body:


E.g.


<<image>>


Hi {{name}}, ????‍♀


We have received your order *{{order_id}}*.


As this is a Cash on Delivery Order for *{{order_total}}*, we request you to please confirm it.??


<<QR buttons>> Confirm Order | Cancel Order




Footer Text (Optional):

You may include a one-liner like:
Type “STOP” to unsubscribe.

Note:

  • This is mandatory for Marketing templates to prevent your number from being flagged or restricted by Meta.

  • For Utility templates, the footer text is optional and can be skipped.


Quick Reply Buttons:

  • Enable Quick Reply option.

  • Add the following button names:

    • Confirm Order

    • Cancel Order



      Final Submission Steps:

      ng the template setup, click Submit.

      • The template will be sent for review by Meta.

      • To speed up the approval process, click the Fetch Latest button multiple times until the status updates.

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